Shivanshi Bhatia, a passionate entrepreneur with a knack for solving problems, has always been driven by the desire to create meaningful solutions that drive success. During her time as a Customer Success Manager at one of her previous companies, a pivotal idea began to take shape.

Shivanshi’s struggle

As a CSM, Shivanshi realized the struggle her team faced in finding the right tool for effective Customer Success Management. Despite an exhaustive search, they couldn’t find a solution that checked all the boxes. Eventually, they resorted to HubSpot, which provided some relief in terms of documentation. However, CSMs still spent a significant amount of time collecting data and searching for actionable insights.

Fueled by the desire to bridge this gap, Shivanshi embarked on a mission to build a product tailored specifically to the needs of startups in the Customer Success space. Thus, ViaSuccess was born. ViaSuccess aims to revolutionize the way startups approach Customer Success. By streamlining data collection, automating processes, and providing actionable insights, the platform empowers CSMs to maximize efficiency and deliver exceptional results.

Early sign-ups for ViaSuccess will open on June 22nd, with the product launch slated for August 2023. With ViaSuccess, startups gain access to an affordable, intuitive, and powerful tool that supercharges their Customer Success efforts.
Join Shivanshi on this incredible adventure with ViaSuccess. Stay tuned for more updates as together, we make a difference in the world of Customer Success!

Company Website : viasuccess.io

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